On November 17 and 18, 1.200 people gathered in Stockholm for one of Europe´s most innovative conference formats: SIME. We had two incredibly interesting and inspiring days, met tons of great people and heard some of today’s most successful and promising companies talk about their business and communication strategies and visions.

SIME 10 was all about storytelling. The topic has been around at media conferences for a while now, but there is still much to learn about it. Storytelling is becoming an increasingly important skill, for brands as well as for service providers, advertisers, marketeers and personas.

Anna Settman, Aftonbladet. (c) Tom Solo
Anna Settman, Aftonbladet. (c) Tom Solo

Peter Vesterbacka “The mighty Eagle” told his story about his “insanely profitable” game-app “Angry Birds” (36 million downloads in total). Josh Williams, founder of Gowalla, talked about how he wants people to use his service to share the stories of their lives. And Fredrik Marcus, creative director and the “internet’s answer to Willy Wonka” told the story of his life as “worlds oldest web designer” (he claims to have started around 1914). In between the sessions, representatives of companies like Proctor & Gamble and Sony Ericsson told their “Brand Stories” in short video sequences - only one of the many little features that make SIME so charming.

Transition to the Digital Era

Another omnipresent topic was the transition of traditional media companies like newspaper and magazine publishers to the digital world. We heard representatives of the New York Times, Spiegel Online, and Sweden’s leading newspaper Aftonbladet talk about their digital strategies, all of which were very different, especially in terms of financing and advertising-models.
The New York Times’ Advertising Director Global Online Media, Sohrab Ghotbi, said it was easier to charge for printed newspapers or apps than for unlimited online access to their content, since people are willing to pay for “closure”. If a product has a set beginning and end, it is easier to sell. “It’s all about the right packaging”. Establishing a hard paywall for online content has not worked out for the NY Times, since it caused a huge loss of traffic which lead to decreasing revenue from advertising. They are now trying to generate additional money through merchandising. Spiegel Online has not established an online paywall either, allthough Katharina Borchert, CEO of Spiegel Online, is convinced that their content is worth paying for. “We could charge a few cents for each article, but right now we simply don’t have the technology to do so”. The online version of the Spiegel is financed through advertising only. For their charged app, Spiegel enriches articles with multimedia content. Neither the NY Times nor Spiegel Online are willing to merge editorial content and advertising. “We believe in a strict separation between state and church”, Borchert said. “Our readers would fight back”, Ghotbi added.
The CEO of Aftonbladet, Anna Settman countered “Maybe you underestimate your readers”. She thinks, that their readers are capable of differentiating between advertising and editorial content. With 2.6 million readers each day, the Aftonbladet is Sweden’s market leader. Some people argue, they are already implementing “hybrid” content.
“We have to charge for our content, there is no other way”, Settman said. Aftonbladet charges minimum amounts of money for online content but offers lots of it. News updates reamain free of charge. “The key to creating revenue in the digital era is serving the cutomers in innovative ways”, she argued. The Aftonbladet has started diversifying their fields of business. In addition to their news products they have recently started a series of virtual live concerts. 44.000 people paid for seven concerts by the swedish artist Robyn, which they could watch online in real-time. There were 2.6 million interactions via integrated social network channels during the concerts.

In spite of their different monetising strategies, there was one thing all of them agreed on. You have to listen to what your customers want. They are the ones, who lead the way into the digital future of news publications. So publishers need to offer their content on multiple channels and offer their readers ways for interacting with it. “People are the killer app!”, as Settman puts it.
Borchert emphasised, that the first step to successful publishing had to be quality content. “If your content is crap, your readers will run away no matter how pretty your app is”.

SIME conference@Rigoletto (c) Tom Solo
SIME conference@Rigoletto (c) Tom Solo

The Real Social Media Revolution

Social media still hasn’t left the building. After roughly five years the term is still used in every presentation at every media related conference, and so it was at SIME.
Martin Deinhoff and the nutty professor Fredrik Marcus (@fm) showed how they build marketing into a product at Creuna (Swedens biggest web-agency) using social media. Refreshingly, instead of using real products as examples for their strategy, they used product visions like a “beaming system” (They tried beaming a mouse from one side of the stage to the other. We have justified doubt about the seriousness of the attempt.)

In a social media case safari Matthias Lüfkens, Head of PR at the World Economic Forum in Davoz, showed how political leaders use social networks, especially twitter. Later on, in a discussion with Joakim Jardenberg, a Swedish social media “pundit”, Lüfkens presented how the WEF uses social media in their PR and stated that it is the number of interactions that counts instead of the amount of fans. Companies or in that case an event and organisation should interact in a personal way with those who are interested in them. Lüfkens thinks that “CEOs can be thought leaders on twitter, the PR managers should be recognizable as such”. “Social media is valuable as soon as it enables two people to communicate, who wouldn't usually get in touch” says Jardenberg. Those people who don´t really want to take this step and work continuously in that channel, shouldn’t start using it in the first place (but will miss helpful feedback and the step into the future communication).
View the whole discussion on YouTube.
Jardenberg, and other Speakers such as Josh Williams, CEO of Gowalla, once more underlined  the crucial function of social validation by social media. He stated that with Gowalla social validation is becoming a game, and the affirmation you get through sharing with your friends is a big driver of acitvity in the “real world”. “You can conserve special moments in time, share it with people important to you, without letting it fall out of their newsfeed”

Christian Gallardo Hernandez, Facebook. (c) Tom Solo
Christian Gallardo Hernandez, Facebook. (c) Tom Solo

A refreshingly critical view on social media was presented by the digital ethnographer Dr. Stefana Broadbent. Concerning the topic of social validation through social networks she said, that the validation there is not really needed, it is just nice to have, “but it doesn´t hurt when you get your validation elsewhere”. One of her research focuses is the way people's communication patterns change and how the internet enables intimacy. “There is no change in the people´s communication patters or in our amount of close contacts at all”. The communication in the new channel social networks is just that: an added channel. The inner circle of your contacts remains the same, you just generate more weak ties.
In her studies she found out, that the intimate space of a person only consists of 5 persons, the close circle of 15, and the rest of your contacts are weak ties. And this is the status of most of your social network friends. The further away a contact is, the more rarely we use other channels than social networks. "Or would you dare to call all of your facebook friends to tell them what you´re doing right now?" This doesn´t mean that we´re not connected with our closest friends on facebook though, it just doesn´t work the other way around.

Talking of social networks, of course Facebook went on stage at SIME 10. Christian Gallardo Hernandez, international director of Facebook didn´t actually reveal any new fancy features, but he presented a pretty impressing amount of numbers. Facebook has 500 million user plus 200 million mobile users, together all users put over 900 million objects on Facebook. The average hours spent on Facebook in the US is 5 hours and 25 seconds per day, which beats all the other communication channels. With the possibility to put their like button on every webpage (3 million sites did), they create one billion page impressions every day - and they give their users the possibility to take their social graph and identity with them, said Hernandez. Unexpectedly 65 plus is the fastest growing segment of facebook users. When asked about the data discussions, Hernandez said “The users trust us with their data, in return we give them great value”.

We saw plenty of amazing small (and already bigger) projects, ideas and best practices, which blew our minds. Just to mention a few more: The wireless telecommunications research and development company qualcomm showed some futuristic innovations about to come, such as smart pills that tell you when you should take them, GPS badges for cows and pigs (smart farming) and they presented augmented reality gaming on your mobile phone (which actually isn´t that futuristic anymore, but still pretty impressive). The CEO of hemnet.se, Carl Henrik Borg, talked about his amazingly successful swedish real estate website, we got to know Hitlantis, an online platform, that “helps artists to break through and music lovers to discover great new music and support the artist”. And the head of business development at Spotify, Jonathan Forster present Sweden´s latest global internet star and later on got one of the SIME Awards.

Another great new thing at SIME 10 was SIME non-profit, which gave non-profit organizations and social entrepreneurs free access to best practice in the use of digital media and IT technology and come together with the digital business scene.

Our Key Takeaways of SIME 10

  • the real revolution happens between people and institutions, not between individuals
  • surround your product with a good story and create enganging customer experiences instead of dull advertisements
  • content you want to bring your brand ahead with, has to be media neutral, liquid and of a high quality


Jenny Jung (@jung)and Eva Abraham (@evabraham)

23.11.2010 | Beitrag erstellt von team in digital,mefo inside
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